Privacy Policy

Only what a request needs:

• When you send an enquiry — your name, email, phone number, the message you write, and the local or trip it concerns.
• When you register — your name, email, phone number, country and language preference.
• When you apply as a local — the profile details you submit, plus the identity and credential documents needed for verification.

We do not collect payment card details, because payment is arranged directly between you and the local expert.

• To pass your enquiry to the local expert you contacted.
• To verify credentials before a profile goes live.
• To keep your saved locals, enquiries and trips available to you.
• To answer support requests.

We do not sell personal information, and we do not share it with advertisers.

The local expert you contact receives the details you put in your enquiry — that is the point of sending it. Beyond that, access is limited to the CalltoLocal team members who need it to run verification and support.

Service providers who host the platform or deliver our email process data on our instructions and may not use it for their own purposes.

Enquiries are kept while they are useful to you and the local, and then archived. Verification documents are kept for as long as a profile is live plus the period any licensing body requires. Account details are kept until you ask us to delete them.

You can ask us to:

• Send you a copy of what we hold about you.
• Correct anything inaccurate.
• Delete your account and associated data.
• Stop sending you email that is not about an active enquiry.

Email hello@calltolocal.com and we will respond within 30 days.

The site uses cookies necessary to keep you signed in and to remember preferences such as your saved shortlist. We do not run advertising or cross-site tracking cookies.

Access to personal data is restricted to the people who need it, and traffic to the site is encrypted in transit. No system is perfect; if a breach affects you we will tell you and explain what happened.